KFC Smethwick - Cape Hill

Welcome to KFC Smethwick - Cape Hill, a branch nestled in the vibrant area of Cape Hill, Bearwood, Smethwick. This establishment is part of the globally recognized KFC brand, well-known for its delicious fried chicken and iconic recipes. With a convenient location and a dedicated team, it aims to provide a comforting dining experience for all its customers.

However, the road to culinary satisfaction at KFC Smethwick - Cape Hill has not been without its bumps. Many patrons have shared their experiences, highlighting both the high points and areas needing improvement. Customers have shared stories ranging from warm, welcoming interactions with staff to concerning issues with food quality and customer service.

  • Positive Staff Interactions: Many reviews note the pleasant demeanor of the staff, often described as welcoming and friendly. This element of good customer service plays a vital role in creating a positive dining atmosphere.
  • Quality Control Issues: On the flip side, several reviews from customers like 'Niki Tutorials' mention receiving undercooked chicken and overly salty coatings. This is particularly problematic, especially for pregnant patrons looking for safe meal options.
  • Food Allergy Concerns: Another recurring theme is the mishandling of food allergies. As narrated by 'noor ahmed', orders with specific dietary restrictions have not always been honored, raising significant concerns about food safety and staff training.
  • Management Challenges: The presence of management issues, such as unprofessional attitudes displayed by staff members, has been noted. Reviews emphasize the need for stricter management protocols to enhance the overall customer experience.

Despite the challenges, KFC Smethwick - Cape Hill continues to be a favorite among fried chicken lovers. The promise of crispy skin, juicy meat, and that unmistakable KFC flavor beckons, making it worth a visit. The establishment has the potential to turn around its customer experience with dedicated attention to quality control and service training.

In summary, while KFC Smethwick - Cape Hill may face some hurdles, its foundational appeal and the commitment of its staff to create a warm atmosphere remain firm. With improvements in food safety measures and consistency in service, this branch could truly stand out in the bustling fast-food landscape of Smethwick.

For now, if you're in the neighborhood and craving fried chicken, KFC Smethwick - Cape Hill still offers that unmistakable KFC flavor, waiting to delight your taste buds.

KFC Smethwick - Cape Hill Menu

Location

Address: Cape Hill, Bearwood, Smethwick B66 4
Phone: (121) 555-8951

đź•“ Work Hours
MON 15:00 - 21:45
TUE 15:00 - 21:45
WED 15:00 - 21:45
THU 15:00 - 21:45
FRI 15:00 - 21:45
SAT 15:00 - 21:45
SUN 15:00 - 21:45

Last Reviews

  • Author: ebikoboere blessing

    20 February 2025

    I’ve never had any issue here before. The staff are very pleasant and welcoming.My partner got me chicken wings last night and I found a strand of hair in my chicken. I instantly felt irritated

  • Author: Niki Tutorials

    20 February 2025

    I made an online order via Uber app. The chicken I received wasn’t cooked thoroughly and the coating was way too salty. As someone who’s pregnant, it is a risk for not only myself but also to the baby. I couldn’t eat it. I don’t want to put it in the oven as it might cause food poisoning. The strips came with this order didn’t look presentable. They looked stale. It’s very disappointing after spending so much of money you had to throw the food away.

  • Author: noor ahmed

    20 February 2025

    I ordered burgers without any sauce got sauce on all the burgers clearly requested for no sauce have a EGG ALLERGY THEY STILL PUT MAYONNAISE IN THE BURGERS.clearly the staff are not trained to read the allergy description. The big guys get away with it clearly the environmental health do not care.JUST EAT NEED TO SORT IT OUT ALWAYS PUTTING MONEY FIRST NOT LIFE.

  • Author: Abdullah Zobaer

    20 February 2025

    The most horrible KFC I’ve ever been.We love KFC but this brunch has wrong staff. No manners what so ever.I went with my wife and kids to have a nice meal but they ruined the day I’m writing this comment so people like at the shop until the management actually takes this seriously. Because this is not only be the hundreds of comments which actually indicates the shop is one of the worst KFC. These people are damaging the brand value.I’ve been giving reviews on Google for many years but I’ve never been as angry as today.The shop was full of drivers and they don’t let any customers in very funny. Even though they had auntie Said and we agreed to go for the contract and trace from NHS. Decide this just wait outside “until the shop has less people” I asked the man how are you going to serve customers if you let us in and take a seat. They said once you said people can come in. Then why can you not sit and people can come in. The whole thing did not make sense.This is not the first time. Is the third time in a row it happened with us. If you doubt I am uploading some images we can go check the meta data of the image and find out when were the pictures were taken.After leaving the shop there was a driver suggest is us not to go there anymore. He said they’re always rude to the customers so less customer come in the shop, because usually they’re really busy with takeaway.Then why don’t they serve customers.Shame on KFC for not actually looking into these things, even after so many complain. still the worst KFC in Birmingham

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